Terms of Use

Last updated 27 June 2026

These terms are the agreement between you and dvoe for using the dvoe app and website. By creating an account or using the service, you agree to them. Please read the subscription terms and the disclaimers below carefully.

dvoe is a coaching and self-reflection tool. It is not therapy, not medical or mental-health care, and not a crisis or emergency service. It does not diagnose or treat any condition. If you are in danger or experiencing a crisis, contact local emergency services or a qualified professional.

1. Who can use dvoe

You must be at least 17 years old and able to enter into a binding agreement. dvoe is intended for adults in relationships. You are responsible for activity under your account and for keeping access to your device secure.

2. What dvoe provides

dvoe offers an AI relationship coach. Each partner has a private coaching space; on the paid tier, you also get a shared couple coach. Insights from your private space reach your partner only when you choose to share them. The coach generates responses with AI and may be imperfect, incomplete, or wrong — use your own judgment and do not rely on it for professional, legal, medical, or financial decisions.

3. Subscriptions, billing and auto-renewal

What's paid: the shared couple-coaching tier is offered as an auto-renewable subscription (monthly or annual), with a one-time lifetime option where available. Your private coaching space includes free use.
Where you buy: inside the app, purchases are processed by Apple through your App Store account. On the web (dvoe.us), purchases are processed by our Merchant of Record, Creem. Prices are shown before you confirm and may differ between the app and the web.
Auto-renewal: a subscription renews automatically for the same period at the then-current price unless you cancel at least 24 hours before the end of the current period. Your payment method is charged for renewal within 24 hours before the period ends.
Managing and cancelling: manage or cancel an App Store subscription in your iOS Settings → Apple Account → Subscriptions. For a web subscription, use the billing portal linked from your receipt or contact support@dvoe.us. Cancelling stops future renewals; access continues until the end of the paid period.
Refunds: App Store purchases are subject to Apple's refund process. Web purchases are handled by Creem as Merchant of Record under its refund terms. Except where required by law, payments are otherwise non-refundable.
Price changes: we may change prices; changes apply to future billing periods and, where required, with notice and your consent.

4. Acceptable use

Don't use dvoe to break the law, harm others, abuse or harass anyone, or attempt to disrupt, reverse-engineer, or gain unauthorized access to the service. Don't use the service on behalf of someone without their knowledge.

5. Your content

You keep ownership of what you write. You grant us a limited licence to process your content solely to operate the service for you (for example, to generate coach responses, transcribe voice notes, and create insights), as described in our Privacy Policy. You're responsible for the content you submit.

6. Disclaimers

The service is provided "as is" and "as available", without warranties of any kind to the extent permitted by law. dvoe is not a substitute for professional advice or care. We don't guarantee any particular outcome for your relationship or wellbeing, or that the service will be uninterrupted or error-free.

7. Limitation of liability

To the maximum extent permitted by law, dvoe and its operators are not liable for indirect, incidental, special, or consequential damages, or for loss of data, arising from your use of the service. Where liability cannot be excluded, it is limited to the amount you paid us in the 12 months before the claim.

8. Suspension and termination

You can stop using dvoe and delete your account at any time from within the app. We may suspend or end access if you materially breach these terms or to comply with law. You can request deletion of your data as described in the Privacy Policy.

9. Apple

For app purchases, this agreement is between you and dvoe, not Apple, and Apple is not responsible for the app or its content. Apple's standard Licensed Application End User License Agreement also applies to your use of the app from the App Store; where it sets minimum terms, those apply. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them.

10. Changes to these terms

We may update these terms. If changes are material, we'll update the date above and, where appropriate, notify you in the app. Continuing to use dvoe after changes take effect means you accept them.

11. Contact

Questions about these terms: support@dvoe.us